Turn Around Time
Retail greeting cards, pencils, stickers, notepads, and glassware orders ship 1-2 business days after payment. Mugs, bags, apparel, art prints, and tea towel retail orders ship 6-8 days after payment.
Shipping
We offer free ground shipping on U.S. orders over $40. Shipping rates for orders under $40, international orders, and expedited orders are calculated based on weight and the destination address.
All U.S. orders are shipped via USPS or UPS Ground at JSP’s discretion. Jones Street Press is not responsible for delayed or lost package deliveries affected by an invalid or old address provided by the customer, weather delays, transportation delays, customs, or transfers from U.S. carriers to local carriers in another country.
Tracking is provided on USPS First Class package service, Priority Mail, and UPS Ground packages.
Tracking is NOT provided on orders of 1-3 greeting cards and/or stickers. To keep prices low, these will be mailed via USPS First Class Mail in a stamped envelope with no tracking. If you prefer to have your order trackable we highly suggest upgrading your delivery method at checkout.
JSP does offer shipping upgrades if you are in a time crunch. USPS Priority Mail arrives in 2-3 days for most locations (not guaranteed) and USPS Express Mail arrives in 1-2 days for most locations (also not guaranteed).
JSP ships internationally but we are not responsible for any customs fees, tariffs, taxes, or duties incurred on international shipments. All fees, tariffs, taxes, and duties are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to your order. We will not reship or refund orders, including shipping fees, in the event that orders are refused or returned. International sales are final.
Returns
Unused, unopened, and undamaged items may be returned within 14 days of receipt (with the exception of sale items). Sale items are not eligible for return. Upon receipt and inspection of your return, we will refund the purchase price minus shipping. We do not refund shipping expenses.
To begin a return, please email us with your name and order number. It is the buyer's responsibility to cover the cost of shipping on returned items.
Please mail your order and its original packing slip to:
Jones Street Press
4430 Evans Farms Dr.
Cumming, GA 30040
Refunds will be issued to your original method of payment and may take up to 10 business days to show on your account.
There are no refunds after 14 days.
International sales are final.
Have More Questions?
If the above Shipping & Returns info doesn't answer all your questions, please visit the FAQ page.
